Refund and Returns Policy

Refund Process:

We strive to ensure your satisfaction with every purchase. However, if you encounter an issue with your order, we’ve got you covered with our refund process. Here’s how it works:

Contact Us: If you experience any problems with your purchase, reach out to our customer service team within 30 days of receiving your order. You can contact us via email at contact@threadedtoes.com.
Provide Evidence: To expedite the refund process, please provide clear photos or videos of the issue you encountered with the product. This helps us understand the problem better and assists in resolving it efficiently.
Evaluation: Once we receive your complaint and evidence, our team will evaluate the issue thoroughly within 3 business days to determine if it meets our refund criteria.
Refund Approval: If the issue is deemed eligible for a refund based on our policy (outlined below), we will initiate the refund process promptly.

Refund Criteria:

We accept refunds only under the following circumstances:

Defective or Damaged Products: If the product arrives damaged or defective, we’ll issue a refund upon verification of the issue with the provided evidence.
Incorrect Item Received: In the rare event that you receive the wrong item, we’ll refund your purchase once the error is confirmed.

Non-Refundable Situations:

Please note that we do not offer refunds in the following situations:

Change of Mind: We do not accept returns or offer refunds if you simply change your mind about a purchase.
Wrong Size or Color: Refunds are not applicable if the product received matches the size and color you selected during the ordering process.

Conclusion:

At Threadedtoes, we prioritize customer satisfaction and aim to provide a hassle-free shopping experience. While we do not accept returns, we stand behind the quality of our products. If you encounter any issues, follow our refund process outlined above, and we’ll do our best to resolve them promptly.

Sales Items

Only regular priced items may be refunded. Sale items cannot be refunded.

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